Terms & Conditions

Trail Lovers reserves the right to cancel outings due to unforeseen circumstances. If this is the case, a full refund of the amount paid will be given, including the deposit. Trail Lovers is not responsible for additional expenses incurred by preparing for the trip (for example: non-refundable advance purchase air tickets, clothing, equipment, visa fees, medical expenses, etc.). 

**WE REQUIRE ALL HIKERS/BIKERS/ATTENDEES TO HAVE MEDICAL INSURANCE TO ATTEND ANY OF OUR OUTINGS OFFERED.

Weather Considerations to Consider

While Sedona generally has sunny weather throughout most of the year, we do receive intermittent periods of precipitation throughout the year. Sedona also experiences over 100 wildfires a year in the surrounding Coconino National Forest, which sometimes can create smoky conditions for hiking/mountain biking. We do not cancel our outings for rain/snow/smoke/wind present during or before our adventures, unless we believe  the conditions on the roadways are dangerous or we will be damaging the trails used for your experience. Our guides provide beanies, neck gaiters, gloves, micro-spikes, rain ponchos, rain jackets, rain ponchos, shoe covers, UPF hoodies, and trekking poles to ensure our tours are capable of going out in nearly any conditions we might be presented with during your visit.

**Please note, we have much less flexibility with mountain biking and heavy precipitation -- due to the potential damage to the trails caused by riding when the trail conditions are too wet. 

In the event of us determining the trails to be too wet for mountain biking, we would offer your group the opportunity to reschedule to hiking. In the event of you not wanting that option, we would then provide a credit in the full amount of your reservation cost for a future visit. If the conditions were too wet to hike or mountain bike, we would provide a redeemable credit in the full amount of your reservation cost for a future visit.

Cancellation & Refund Policy

If you cancel or leave a scheduled reservation/trip for any reason with a paid deposit and without Peek Protect Coverage:

• More than 60 days prior to the trip start date, we will grant you a 75% refund
• Between 59 and 30 days prior to the trip start date, we will grant you a 50% refund
• Between 29 and 15 days prior to the trip start date, we will grant you a 25% refund
• Less than 15 days prior to the trip start date, or once the trip has begun, there will be no refund

Outing Transfer Policy

If you transfer from one outing to another 30 or more days prior to the trip start date, there will be a $50 processing fee for each reservation and any overpayment will be returned to you without penalty. Less than 30 days prior to the trip start date, regular cancellation and refund policies will apply.  

Gift Certificates

All Gift Certificates are 100% transferrable between users/clients and do not expire. Gift Certificates can be used for outing payment(s) & guide tips and cannot be refunded for cash at any time. 

Peek Protect Coverage 

Our reservation software vendor, Peek Pro, provides the option to protect your experience through Peek Protect Coverage. This coverage is ONLY available if booking your reservation(s) online and cannot be added after your booking has already been confirmed. 

Our terms & conditions, outing assortment, and guide/outing scheduling have been designed with Peek Protect Coverage and/or travel insurance in mind.  Please be aware, when you confirm a private outing with us, we no longer accept additional reservations on that date/time. Our private outings, prohibit other potential clients from signing up for tours that have already been confirmed. 

We assign outings to our guides based around a 60-day schedule, which means late cancellations hurt our company, individual guides, and their families. If you decide to not utilize Peek Protect Coverage, then we would strongly advise purchasing travel insurance from another vendor for your upcoming visit. 

What is Peek Protect?

Peek Protect is an exclusive product that offers booking protection for qualified products such as rentals and activities when you book online with a participating partner like Trail Lovers.

When booking with a tour company that offers Peek Protect:

• At checkout, you’ll see the option to add Peek Protect for a small fee on eligible products (like rentals or activities).
• If you choose to add it, your booking is covered against certain disruptions. Please click here to learn about Qualified Disruptions Under Peek Protect Coverage.
• If you need to cancel and qualify under the program’s rules, the protection provider will refund you directly. Please be aware, refunds covered by Peek Protect are not provided by Trail Lovers.

Important: Please note that Peek Protect solely covers the purchase cost and is not related to any insurance related to the partner, activity, or equipment. 

What is Excluded with Peek Protect

Peek Protect will not cover cancellations of any booking initiated by Trail Lovers. All Peek Protect bookings will need to be done online only. Please carefully read the Terms & Conditions for Peek Protect before reserving this coverage to ensure you're fully informed of it's benefits and exclusions.

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What's the Cost for Peek Protect Coverage

The cost for Peek Protect Coverage varies based upon your unique booking and is presented to you during check out while reserving your outing online. 

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How to Use Your Coverage to Cancel Your Peek Protect Booking

‍If you decide to cancel your booking at your own initiative at least 24 hours before the start of your first booking and have purchased Peek Protect, they will refund 100% of the protected amount listed in your confirmation email and quoted to you at the time of booking. If you can’t find your confirmation email, please contact the Trail Lovers and ask us to resend it. Please note, Trail Lovers can’t process Peek Protect refunds directly, since your coverage is managed by the Peek Pro, which is our reservations management software company.  Additional services or fees will not be refunded.  

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For Peek Protect Reservations Booked Before July 14th, 2025

• Please click here at least 24 hours before the start of your first booking if you wish to cancel and receive a refund. To learn more about what documents are accepted, please use the following link to view the General Conditions of a Refund for your coverage . You will need to provide some basic information, including your Order ID Number, the Date and Time of your experience and a brief explanation of your cancellation reason.  

For Peek Protect Reservations Booked After July 14th, 2025

• Please click here before the start of your first booking if you wish to cancel and receive a refund. You will need to provide your Order ID Number (starts with O-XXXXX), the Date & Time of your experience, and Required Documentation for your cancellation (e.g., doctor’s note, travel disruption proof)‍. To learn more about what documents are accepted, please use the following link to view the General Conditions of a Refund for your coverage.

**Peek Protect is not insurance but is rather a product provided by PeekPro Reservations Software, which is not an insurance company.

Travel Insurance Is Highly Recommended (If Not Purchasing Peek Protect Coverage)

For your protection, we strongly recommend the purchase of travel insurance before your trip. Travel insurance provides you protection from trip cancellations/interruptions, travel delays, medical expenses, emergency assistance, cancelled flights, lost baggage, and baggage delay coverage -- to preserve your financial investment. We greatly suggest purchasing travel insurance to protect you and your group members against the unexpected.  

Accidents, injuries, illness, flight delays, weather, natural events, pandemics, government shutdowns, and forest fires can cause unexpected cancellations within our penalty periods. Without Peek Protect Coverage or travel insurance, these events and more can result in a loss of your deposit or receiving a redeemable credit with Trail Lovers instead of a refund.

If you're visiting from a foreign country we suggest utilizing a travel insurance company based in your homeland. We recommend the following alternative travel insurance providers for our American customers: 

• MH Ross Travel Insurance
• IMT Services
• CSA Travel Protection